Refund policy
Sold by Parsimony, LLC for Giddyup.tv prepaid generation credits.
Wallet deposits are not refunded
When you add money to a Giddyup studio wallet, you are buying prepaid credits for video generation. Those deposits are non-refundable. We do not return deposit amounts to your card or bank.
What you can still do
- Spend remaining credits on Giddyup video jobs.
- If a job fails before a video is delivered, the hold for that job is returned to your studio wallet (not to your card).
- If a completed job costs less than the hold, the unused portion returns to your studio wallet.
Exceptions
If we charged you twice for the same Checkout session, or a charge is unauthorized, contact us and we will investigate. Chargebacks and Stripe-initiated reversals remove the matching credits from the wallet.
Contact
Parsimony, LLC · giddyup.tv